Inside the House: Q&A

Life at The House

  • Core House is our 45-minute foundational reformer class focusing on strength + stability.

    Lift House turns up the heat with added resistance and power sequences.

    Stretch House is all about lengthening, mobility and flow. Think active recovery but still getting that workout in.

    No matter the “House,” you’ll get a thoughtfulworkout.

  • Absolutely. The House is designed for all levels. Our instructors offer clear cues and modifications so you can move safely and confidently, even if it’s your first time on a carriage. New to reformer pilates? Arrive 10 minutes early so we can give you the grand tour, set you up, and make your first shake a confident one.

    With consistency, you will love it and we’re here to help. Reformers look intimidating, but the magic is in the control and tempo. With a couple of classes under your belt, you’ll feel right at home.

  • We keep things intimate. Our classes have 10 reformers, ensuring form-focused attention and a strong community feel.

  • Grip socks are required for safety (and style). Wear something you can move in — think comfy, not-too-loose.

    If you forget your socks, we have some cute ones for purchase at the studio! Hydration is always welcome—bring your water bottle and use our refill station.

  • Please send us an email.

  • Yes! Birthdays, corporate events, team retreats, bachelorette parties, mom group outings, friend reunions, pre-wedding “let’s look snatched” sessions, post-baby “let’s feel human again” meetups, and really any excuse to get your favorite people shaking together on the carriage.

    If you’ve got a group, a vibe, or a celebration — we’ll build the perfect House experience for you. Just email us, and we’ll make it happen. 💛

  • We do not have showers but you can change in one of the two bathrooms located at the back of The House.

Keys in Hand

  • Unused classes don’t roll over, but we totally get that schedules can be tight. If you’re having trouble finding openings, please reach out — we’ll help you navigate the schedule to make sure you get the most out of your membership.

  • The initial purchase can ONLY be done on our site. After, you should immediately download the Momence app to book.

  • Yes! You can pause once every 6 months for up to 30 days. Just email us 7 days before your next billing date.

  • Memberships are non-transferable, but class packs can be gifted. Once activated, they’re yours to use.

  • You can cancel up to 12 hours before class with no fee.

    Late cancels: $15
    No-shows: $20

    We say this lovingly — please respect the carriage you booked so everyone gets a chance to move.

  • You have a 5-minute grace period. After that, the door locks for safety and flow purposes. If you miss it, it’s considered a no-show.

  • Of course! Just email us before your next billing cycle and we’ll switch you over.

  • Learn more here: https://www.thehousestudio.co/hsafsa

  • There are 3 waitlist spots if a class is full.

    If a spot opens, you will be automatically added up to 45 min before class. After the waitlist cut-off, any open spot will be offered via SMS to everyone on the waitlist. The first person to reply and accept the spot will be added to the class.

    Once enrolled, your reservation is subject to our regular cancellation policy, so please remove yourself from the waitlist if your plans change.

Around The House

  • Booking can be done on our website or—our personal favorite—the Momence app. Simply download the app, search for The House, and if you’re already a member, your account should automatically populate. From the app, you can book classes and message us directly anytime.

  • 2715 Judah Street, San Francisco, CA 94122 — right in the heart of the Outer Sunset.

    You can take a lovely stroll, drive (we have ample parking), or take the Muni (N-Judah 31st Ave Stop)!

  • Outer Sunset street parking is plentiful but give yourself extra time. Please read the street signs as some days require street cleaning and some are hour-only spots.

  • Clients must be 16+. Ages 16–17 need a parent/guardian to sign the waiver.

  • Yes — for safety, traction, and because your toes deserve a hug. We sell cute ones in-studio if you forget yours.

  • Our instructors can offer general exercise modifications during class.

    For injuries or specific health concerns, please email us in advance and consult your healthcare provider before participating.

  • Please arrive at least 10 minutes early to discuss modifications with your instructor.

    While we can accommodate many prenatal clients in group classes, we recommend transitioning to private sessions for a more personalized and supportive experience.

    Please consult your healthcare provider before participating.